Reach Program Applications
Important REACH Application Information
Test Preparation Information
Applicants who are interested in test preparation and study aids can find information in the Study Materials section of this website. Online practice exams and test preparation materials are available for purchase.
How to Register
IOS’ REACH™ program through Pearson VUE is available only for participating client agencies. You can find a list of participating agencies who are actively testing on the above Reach Program page. To register, add the REACH™ test registration service for a participating agency to your cart and proceed through the checkout process.
You must have an account with IOS in order to make this purchase. We will be sharing your contact information with the department so they can process your information. This information will be shared along with your testing results once you have taken a test at a Pearson VUE testing center.
Once you have registered with IOS, you will receive an email notification from IOS detailing the steps that are required to schedule and take a test for a given agency in the REACH™ program.
If you don’t see your agency listed in the REACH program, feel free to contact them to let them know of your interest in IOS’ REACH program and nation-wide testing through IOS and Pearson Vue.
Testing Policy Information
On test day, you will need to bring a valid form of identification. Please read through all of the requirements to ensure that you supply proper identification. Applicants who arrive without proper identification will be unable to test.
There is a fee associated with taking a test though the IOS’ REACH™ program. This fee covers the cost of the computer-based test (CBT) and any associated fees for applying to the agency. As such, these fees differ from agency to agency. There are no hidden costs or extra fees, you will pay only the listed price to take a CBT in the REACH™ program for a participating agency.
All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have the qualifying ID issued from the country they are testing in, a passport from their country of citizenship is required.
The first and last name that the candidate uses to register must match exactly the first and last name on the ID that is presented on test day.
Candidate is required to present one original (no photo copies), valid (unexpired) form of government issued ID that includes their name, photograph, and signature.
Acceptable Forms of ID
- Driver’s License
- Military ID (including spouse & dependents)
- Identification card (national/state/province identity card)
- Alien registration card (green card, permanent resident card, visa)
- Government Issues: local language ID (not in Roman Characters) – accepted only if issued from the country the candidate is testing in.
- Expired forms of ID are not acceptable; unless accompanied by valid renewal papers.
- Any government issued ID missing a visible signature, or that has an embedded signature only, can be supplemented with an original (no photo copies), valid (unexpired) ID that has at least a name and signature.
- Any candidate exceptions to the ID policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.
*If you have any questions about the ID you are required to bring with you to the testing center for admittance for your exam, please contact Pearson VUE customer service.
Approved applicants who are testing through Pearson will receive an email from IOS detailing the steps they need to take in order to schedule their test. This email will include an applicant’s candidate ID, which is required to log into the Pearson VUE system to register. If you are an approved applicant and you either lost or did not receive this email, please contact IOS at REACH@iosolutions.com, with “REACH Program Inquiry” as the subject.
Appointments made with Pearson VUE may be made up to 24 hours in advance and exam slots are subject to authorizations from IOS and availability. Applicants wishing to reschedule or cancel an arranged exam appointment are required to provide more than 24 hours notice prior to the appointment time. IOS is unable to alter or cancel registrations made with Pearson VUE. For questions concerning exam center bookings, please contact Pearson VUE customer service at www.pearsonvue.com/ios/.
For questions concerning registration with IOS for individual exams, please contact the IOS Services Team at:
Email: REACH@iosolutions.com, with “REACH Program Inquiry” as the subject.
For questions concerning exam center bookings only, please contact Pearson VUE customer service at www.pearsonvue.com/ios/. IOS is unable to alter or cancel registrations made with Pearson VUE.
Call 888.784.1290 or fill out the form below to speak with a representative.
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