Dispatcher test services for agencies’ dispatch testing, hiring and promotional needs.
Learn more about how IOS can help test your entry level and promotional candidates so that you can hire the best people for your agency.
IOS has many other ways to help your agency find the best fit for your dispatch position. Learn what else we have to offer and how you can contact us.
Dispatcher Test Services—Entry Level and Promotional Exams
Entry Level Dispatch Exams
IOS’ entry level dispatch exams are the best standard assessment option for agencies hiring new recruits. These exams will help ensure you hire the right candidate the first time. IOS’ exams are designed to accurately predict a candidate’s likeliness of success as a dispatcher.
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Promotional Dispatch Exams
Promotional exams are a great way to assess if a candidate is ready to advance in their dispatch position. IOS has identified key testing elements through a complete job analysis process. With the help of dispatch professionals and field experts, these elements are included in all IOS’ dispatcher test solutions. Candidates who pass these exams will be well equipped to handle their new positions.
Customized Entry Level
Dispatcher Test and Oral Interview Development
IOS has a wealth of experience designing custom entry level dispatch testing solutions for some of the largest cities in the country. While off-the-shelf exams are excellent options because they are backed by a wealth of research, your agency may desire a testing solution that is tailored to your specific needs. This could involve customizing entry level dispatcher exams or developing and validating a tool from the ground up. Developing custom entry level exams is usually a time-consuming process that requires job analysis, test planning and design, construction, validation and technical documentation. Please contact us for more information.
Structured oral interviews are part of almost every dispatcher entry level process. IOS is adept at designing scenario-based interviews that can be administered by your department or civil service board. Departments hiring new candidates are encouraged to contact our IOS team about customized dispatcher testing support by clicking the button below.
Customized Promotional Exams, Interviews and Assessment Centers
The majority of IOS’ business is devoted to designing high-stakes, custom promotional exams and assessments. We develop over 200 job knowledge examinations and 150 assessment centers each year. We strongly believe that there is no other company that can match the quality of our assessments or the meticulous planning and execution of each process administered.
Our job knowledge examinations are written by a team of highly experienced technical writers who specialize in multiple-choice job knowledge exams. Our questions are job-related and we have an excellent track-record of success during civil service appeal/challenge processes.
Of all the services IOS provides, assessment centers are where we shine the most. Many consulting firms deliver assessments that are so rigidly mechanized and impersonal that they do not bear the hallmarks that make assessment centers highly valid and reliable. We take great care in ensuring that our exercises are realistic and are delivered in a format that maximizes their utility.
Computer-Based Testing: A Pearson Vue Partnership
IOS maintains a computer-based testing system that delivers our off-the-shelf exams. This system can also be used to deliver your agency’s custom examinations. The system is web-based and simply requires a dedicated Internet connection.
IOS also offers access to a national network of testing centers for agencies interested in a large-scale computer-based testing solution or in need of testing out-of-state applicants. IOS has partnered with Pearson VUE, the leader in computer-based testing technology, to deploy IOS’ entry-level public safety examinations across Pearson VUE’s vast network of testing centers. Pearson VUE operates hundreds of brick-and-mortar testing centers in metropolitan locations throughout the country, as well as third-party locations and hundreds of test centers on US military installations worldwide. This partnership affords your agency the following advantages:
- Accommodate out-of-state applicants: If you have out-of-state or non-local applicants, they no longer have to travel to your location. They can simply schedule a test administration at a Pearson VUE center near them. This reduces the applicant’s travel-related expenses and increases the number of the out-of-state applicants that your agency can easily access.
- Accommodate military applicants: If you receive requests from active military personnel who wish to test but are currently deployed, you now have the ability to allow them to test at one of hundreds of testing centers on military installations, even on naval vessels.
- Build a broad-reaching recruitment program: If you are having a difficult time attracting quality candidates in your region, you now have the means to test prospective candidates nationwide. There are many markets in the U.S. where starting a public safety career is very difficult because of heavy competition. Many applicants are willing to relocate. Being able to screen candidates efficiently regardless of location greatly increases your reach.
- Move to a computer-based testing solution: If your agency desires to shift to a completely computer-based testing process, you are able to direct all candidates to test at Pearson VUE locations.
The process of testing at a Pearson VUE center is easy and secure. Applicants schedule their exam via the web at a time and location that is convenient for them. The exam is administered by Pearson VUE employees who use advanced biometrics to sign-in applicants and state-of-the-art facilities and monitoring equipment to ensure security.
Other Dispatch Hiring Services
IOS offers custom dispatcher testing and hiring services. Contact an IOS representative to discuss your agency’s specific needs. Additional dispatch hiring solutions include:
- Executive Recruitment and Assessment
IOS has recruited and evaluated public safety executives for some of the largest cities in the nation. IOS is able to assist you in developing a profile/archetype for your position, designing an advertising and recruiting plan, managing recruitment, vetting candidate qualifications, conducting local meet-and-greet sessions, assessing candidates and providing recommendations to stakeholders.
- Executive Recruitment and Assessment
- Organizational Analysis
As experienced researchers, IOS consultants can assist you in reviewing your agency’s entire selection system. Whether it is your agency’s policies, training practices, cultural sensitivity awareness, or recruitment and retention efforts, we will help you identify your needs/deficiencies and work with you to develop strategies for addressing them.
- Organizational Analysis
- Culture and Climate Surveys
IOS specializes in survey development, implementation and analysis. We can help you measure and identify your organization’s current culture and climate. By assessing your personnel’s shared opinions about your organization, your agency gains insight into the current climate and overall culture of the organization. Such assessment allows leadership to be proactive in addressing underlying issues, which leads to a safer and healthier workplace and a more effective agency overall.
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