Frequently Asked Questions

The way our payment processing is set up, a pre-authorization occurs when your order is placed. Later, the payment is captured and that pre-authorization is voided. This pre-authorization will show up as “Pending” or “Authorization Request.” It is common for financial institutions to delay releasing the voided authorization on their end which causes the appearance of a double-charge. This is most likely the cause of the apparent double-charge on your account. If the pre-authorization charge does not disappear from your statement, you will need to contact your bank.

In rare cases, a card will actually be charged twice for the same order due to an error in the order processing. In those situations, you should see the same charge posted (not pending) twice in your bank or credit card account. Please notify our Customer Service team (888-784-1290) so that we can reverse the duplicate charge for you.

Internet Explorer: to allow pop-ups temporarily, click “Allow Once” on the window that appears. To set up your browser to always allow pop-ups for our website, refer to the below instructions.

1. Open the browser and click on the gear icon on the upper right hand corner. Navigate to “Internet Options.”
2. Click the “Privacy” tab and click on “Settings” under “Pop-up Blocker.”
3. Enter iosolutions.com under “Address of Website to Allow.”
4. Click “Add.”
5. Click “Close.”
6. Click “OK.”
7. Close the browser.

Microsoft Edge: to allow pop-ups temporarily, click “Allow Once” on the window that appears. To set up your browser to always allow pop-ups for our website, refer to the below instructions.

1. Click on the three dots in the upper right-hand corner of Edge to customize settings.
2. Click “Settings.”
3. Click “View Advanced Settings” under “Advanced Settings.”
4. Make sure “Block Pop-Ups” is off.
5. Close the browser.

Google Chrome: to set up your browser to always allow pop-ups for our website, refer to the below instructions.

1. Click on the three dots in the upper right-hand corner of Chrome to “Customize and Control Google Chrome”.
2. Click “Settings.”
3. Scroll to the bottom and click “Advanced.”
4. Click on “Content Settings”.
5. Click “Popups.”
6. Under “Allow,” click “Add.”
7. Enter iosolutions.com
8. Click “Add.”
9. Close the browser.

Log in to your account by clicking ‘Account Login’ in the upper right-hand corner of the screen. Once you have successfully logged in, click on ‘Purchased Online Products’ on the left-hand side of the screen. Under the ‘Download’ column, click on the product you wish to open. For online job applications, if the link is not clickable, it is because you have already completed it or the job has expired. For online study materials, if the link is not on your product list, then the item has already expired. The expiration date is 365 days from date of purchase. Please allow up to 24 hours from purchase time for your order to sync to your account.

We support the following Operating Systems: Windows and Mac. Supported browsers are Microsoft Internet Explorer, Google Chrome, Safari and Mozilla Firefox. Our online study guides are compatible with a PC, Mac, Ipad and Ipad Mini, but not compatible with Android Smartphones or Iphones. Preparation videos are only compatible with a PC. Microsoft Silverlight is required and a link to download it is provided when you purchase a video item.

Before you purchase an online study guide, click here to view a sample of this type of file format.  We recommend that you print the sample file, to make sure your printer is capable of printing this type of file format. If you cannot view or print the sample file, please contact us through our Customer Support so we can provide assistance.

Access to online study guides and practice tests is only good for 365 days from the date of purchase. Your online item will no longer be accessible once it expires. The item’s expiration date is displayed on your Purchased Online Products list.

Online study guides, practice tests, job applications, and job board subscriptions can only be accessed online through your account using your iosolutions.com username and password. These online items cannot be transferred to another person’s account.

Refunds are available ONLY for hard copy materials. Requests for refunds must be made within 10 business days of the original order. Refunds take approximately 5-7 business days to process, depending on your financial institution.

1. Open Internet Explorer, click the tools button, and then click Internet options.
2. On the Advanced Tab, under Multimedia, check the Show Pictures check box, and click OK.
3. Close your browser. Log back in to the website and resume the practice test.